SARAH WILLIAMS 1109 W 275 N Clearfield, UT 84015
■ H: 850.517.6646 ■ Sarahselina90@gmail.com
Outgoing associate oﬀering superb customer service proﬁciency and passion for exceeding goals, specializing in product knowledge. Punctuality and charisma with unique ability to relate to diverse clients which helps represent the establishment with friendly, professional demeanor at all times.
Customer and Personal Service
Judgment and Decision Making
Customer Service Representative, 04/2015 to 09/2015 Esurance – Ogden , UT
Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Sales Associate , 07/2014 to 11/2014 Ashley Furniture Homestore – Layton , UT
Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandise required for purchase. Recommended merchandise based on individual requirements. Advised customers on utilization and care of merchandise. Provided advice to clients regarding products or services. Showed the live working of merchandise. Quoted prices and discounts as well as credit terms, warranties and delivery dates. Prepared sales contracts and accepted payment through cash, check and credit.
High School Diploma: May 2008 Layton Christian Academy - Layton , UT
Associate of Arts: General Studies, Northwest Florida College - Fort Walton Beach, FL