Manager, Outbound Sales

At AAA Northern California, Nevada and Utah, we know you're more than who you bring to work.
For over a century, we've continued to redefine ourselves to become a multi-faceted leading provider of travel, insurance, and auto services.
We know you're as versatile as we are, and it makes what you have to offer the Members and communities we serve that much more unique.
Become the face of AAA.
You're unique.
You're driven.
You're AAA.
At AAA, there is no clearer directive than to serve our Members.
Job Summary The Manager, Outbound Sales is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.
This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition.
This position is directly responsible for all employees within assigned team(s).
Develops strategy and tactics to optimize team performance in sales and service quality.
Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.
Job Description Essential Functions o Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
o Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
o Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
o Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities.
Takes action to support the resolution of issues and creation of solutions within business segments.
Leads the development, implementation and delivery of a strategy and associated business plans.
o Forecasts staffing needs and maintains staffing pipeline through active recruiting.
o Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
o Provides active, engaged leadership through behavioral coaching and mentoring.
Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
o Responsible for leadership and talent development.
o Ensures compliance with AAA policies, procedures, standards and regulations.
o Provides feedback to assist in competitive positioning of AAA products and services (e.
g.
, products, pricing, distribution approaches).
Knowledge/Skills/Abilities o Proven effective leadership.
o Strong business acumen skills o Demonstrated consistent record of meeting or exceeding sales goals.
o Strong written and verbal communication skills.
o Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions o P&L accountability and/or progressively responsible revenue/expense accountability (preferred) o Bi-lingual communication skills (Preferred) o In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred) o Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook) o Knowledge of AAA products and systems (Preferred) Education & Experience / Licenses & Certification o Sales and/or service experience o Supervisory experience in travel, retail sales, insurance or service industry.
Comparable experience in a management capacity may also be considered.
(Preferred) o Property and Casualty License (Preferred) o Bachelor's Degree Preferred o High School Diploma or GED o Valid Driver's License o Energetic - Ability to work at a sustained pace and produce quality work o Reliability - The trait of being dependable and trustworthy o Management Skills - Ability to effectively lead others Joining AAA delivers career potential, flexibility, and excellent benefits.
Become the face of AAA, and bring your whole self to every aspect of what we do.
Give your career a jumpstart with the company that has a well-respected past and a smart business eye towards the future.
Apply today.
AAA is proud to be an Equal Opportunity Employer.


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