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Collections/Customer Service

Position
American Title Loans is a consumer finance lender offering small loans to consumers secured by car titles. We are looking for Customer Service Reps. We are seeking individuals with a solid work ethic, integrity, high business intelligence and a dynamic personality.
Requirements
Bilingual in Spanish and English.
Excellent customer service skills with clear, concise and professional communication skills .
Ability to review ledgers and determine accuracy of charges.
Ability to work in a team environment and adjust responsibilities to achieve company goals.
Responsibilities
Lending
Interact with customers who come into the store by helping them understand the loan process, verify information on application and issuing them a check for the loan when approved.
Collections
Contacting debtors via phone, letter and in person to determine their willingness and ability to pay. Reviewing debtor files on a daily basis to ensure proper contact has been made with debtor on multiple occasions. Interacting with debtors to review charges posted to ledgers and communicate balances owed to debtors in a clear, courteous and effective manner. Reviewing debtor files to determine if they should be turned over to a repossession agency if in-house efforts have been unsuccessful.
Contact: Belinda James
Email: Belinda@AmericanTitleLoans.com
Send resume to Belinda@AmericanTitleLoans.com

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