IT Help Desk Support

Come join the company that Outside magazine has called "one of the best places to work", Smith Optics.
General Summary: This position provides technical assistance and support related to PCs, desktop software, networking equipment and servers. Responds to support queries, isolates problems,and determines and implements solutions.
Essential Job Functions:
Troubleshoot and resolve problems associated with PC software, hardware and local network environment.
Monitor, prioritize and respond to multiple help requests rapidly - voice, email, ticketing system, etc.
Escalate issues when needed.
Follow up with users to ensure issues have been adequately resolved.
Manage PC setup and deployment using standard hardware, images and software.
Maintain inventory of all equipment, software and software licenses.
Assist remote users with software installations and troubleshooting.
Install computer peripherals for users.
Clearly document unique issues along with steps taken to resolve.
Write clear and concise instructions for end users about operating PC hardware and software.
Use established policies and procedures to complete additional tasks as assigned.
Knowledge, Skills & Abilities:
Experience supporting laptops, desktops and mobile devices
Experience with Windows Operating systems
Proficiency with MS Office applications
General networking knowledge
Must work well in a team-based environment
Ability to work in a fast paced environment with a constantly changing work load
Strong troubleshooting skills
Excellent communication skills
Willing and able to document procedures, and work progress
Education & Experience:
Experience with Active Directory
Windows Server and server virtualization experience is a plus.
Degree in IT is a plus.
SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge is a plus.
Contact: Smith Optics
Email: jobs@smithoptics.com
Please visit our website at www.smithoptics.com and click on "Jobs at Smith".

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